Streamline customer and employee service
Jira Service Management will provide ESM / ITSM tools for both customers and employees. Spectrum Group will help you set up interfaces and integrate useful processes and automation. Enable the power of Jira Service Management by integrating it as closely as possible to your context.
Use cases
ITSM
ESM
Customer Service Desk
The products
Our services
License Assessment
Hosting and Managed Platforms
Consultancy
Implementation
Training
Support
License Assessment
We spare you the time and money in managing efficiently your licenses
- Report generated with a technical review by a certified Atlassian consultant
- Full assessment on the Atlassian license estate across the entire business and multiple domains
- Insight provided on all platform instances, products, costs and renewal dates
- Cost optimisation (co-terming products, license discounts etc)
- License planning: Advice on how the estate can support future IT roadmaps
- Cloud migration: Early assessment on Apps complexity
Hosting and Managed Platforms
Our commitment is to guarantee you a reliable, secure and highly available hosted environment
- Server, data center and cloud hosting
- Supervision and daily backups
- Multiple geographic locations
- Infrastructure configuration
- Deployment and integration with your internal tools
- Data encryption
- Contractual Continuity of service
- Disaster recovery
Consultancy
Our ACP certified experts are solution architects to help transform your business with Atlassian products using best practice guidelines
- Health Check Evaluations
- Best Practice & Governance
- Enterprise Agility (SAFe)
- Digital Transformations
- Platform Scalability
- DevOps Solutions (Gitlab/Atlassian)
- IT Service Management (ITSM)
- Software Development Lifecycle (SDLC)
Implementation
Our ACP certified experts will assist you in the implementation of Atlassian products and other platform solutions
- Solution Architecture
- Product Implementation & Configurations
- Platform Migrations (Server -> Cloud etc)
- Custom Development
- Third Party Integrations
- Marketplace Apps
- Platform Improvements & Consolidation
Training
We first study your objectives and needs in order to provide the most suitable training sessions, ensuring consistent use of your tools and maximum efficiency
- Sessions covering the entire Atlassian suite for administrators and end users
- Customization on demand to meet your specificities
- On site Inter or Intra according to your preferences
- Online trainings & Webinars
Support
Stay focused on your business, our experts will ensure the reliability and efficiency of your solutions
- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting