
Transforming ITSM to meet user expectations and new IT strategies
ITSM evolves and even mutates, because technology evolves, as do user expectations, which keep pressure on the market to keep pace with these changes. Migrating

ITSM evolves and even mutates, because technology evolves, as do user expectations, which keep pressure on the market to keep pace with these changes. Migrating

When a new Jira project is created, two types of project are available: the “Company managed project” and the “Team managed project”. Although the two

Project-based working is becoming increasingly common in organisations. It’s a growing demand that is accentuated by tools that promote it through their increasingly present, accomplished

The problem with the acronym JQL is that it makes you think of a development language, something highly technical that requires diplomas and skills. In

Today’s employees find themselves juggling a number of different tools – answering emails, managing projects, running meetings, communicating – all of which are essential. However,

Atlassian’s project management offering has become much denser and more segmented in recent years. More than a product, Jira has become a brand that conceals

“Product Discovery” is a new Atlassian offering that capitalises on the Jira brand, but is quite different from the original offering in terms of usage.

Artificial intelligence made a functional leap forward in 2023 thanks to Chat GPT. The software market in general was quick to catch up, and the

SAFe is a method that involves transforming an organisation. You don’t just throw yourself into SAFe and see what happens… Support is mandatory, and the

The Kanban method is known for its famous board, which is becoming increasingly common in general-purpose collaborative tools. This board is a visual and practical

Everyone talks about Scrum as if understanding it were a given… So this article aims to remind us exactly what the Scrum method is. Scrum

The SAFe (Scaled Agile Framework) methodology promises to transform the way an organisation develops its products, from the development teams right through to top management.

Opting for a more DevOps approach to development is not investment neutral. Fortunately, there is a quick measurable return on investment. But the benefits can

There’s no doubt that the Cloud is still booming, and it’s a trend that will last. It is revolutionizing the way organizations used to work.

Digital reminders? Kanban boards? Project management tool? There are many ways of looking at Trello, but its performance is often underestimated. Its native scope offers

Agility at scale is the application of agile working methods at enterprise level. Thus, implementing agility at scale is a company-wide project, not just an

Atlassian has announced that the Server offer (on site hosting) of its products such as Jira and Confluence will be definitively stopped at the beginning

To manage large projects and agility at scale, Jira suffers from its limitations even in its premium version despite the “Advanced Roadmaps” features. At Atlassian,

ITIL stands for Information Technology Infrastructure Library, and as the name doesn’t suggests, it is a set of recommendations for delivering value to its customer,

DevOps is a proven method for accelerating the Time to Market and the quality of delivery in the application development world. However, the security aspect